Beloved Terms & Conditions
Customer Services
Please contact us if you would like further information about an order.
Email: sales@belovedates.com
We accept payment online via PayPal or Square with the following cards:
- Visa
- MasterCard
- Maestro
- American Express (PayPal only)
- Apple Pay and Android Pay are now available. Customers can now use Apple Pay and Android Pay on our site with no extra fees.
Delivery
Items will be delivered within 10 days.
Please note delivery charges listed are applicable to UK mainland only, additional charges will apply if shipping to Ireland, EU or International countries. Please ask for further details.
If purchasing multiple items, the most cost effective means of delivery will be applied i.e. pallet network, courier service.
All delivery charges will be calculated and applied at the point of checkout.
Retail Returns & Refunds
For online retail product purchases, customers have the right to cancel an order up to seven days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred.
All products must be returned in good condition. We aim to provide the refund within seven days of receipt of returned goods, less any charges as stated above, once the non-perishable products have been returned. Notification of cancellation must be in writing – letter or email. Please see details below. Cost of return to be paid by the customer.
Please send all returns to the address below, clearly stating your name, address and order number so we can process your refund.
Elixir Foods Ltd TA Beloved
Unit 106 Culley Court,
Orton Southgate,
Peterborough,
Cambs
PE2 6WA
Glossary of Terms
MOQ is an acronym which stands for minimum order quantity, and refers to the minimum amount that can be ordered from a supplier. For example, if a supplier advertises a MOQ of 1,000 units, you must be able to purchase at least 1,000 units to be able to deal with that supplier.
SKU A stock-keeping unit (SKU) is a products identification code which for retail products is a scannable bar code, most often seen printed on product labels in a retail store. The label allows vendors to automatically track the movement of inventory. For bulk ingredients the SKU is composed of an alphanumeric combination of three or more characters.
