Customer Services

Please contact us if you would like further information about an order.

Payment

We accept payment online via PayPal or WordPay with the following cards:

  • Visa
  • MasterCard
  • Maestro
  • JCB (WorldPay only)
  • Americal Express (PayPal only)

All payments are in GBP (pounds).

Delivery

Items will be delivered within 10 days.

Returns & Refunds

For online purchases, customers haves the right to cancel an order up to seven days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred.

All products must be returned in good condition. We aim to provide the refund within seven days of receipt of returned goods, less any charges as stated above, once the non-perishable products have been returned. Notification of cancellation must be in writing – letter or email. Please see details below. Cost of return to be paid by the customer.

Please send all returns to the address below, clearly stating your name, address and order number so we can process your refund.

Elixir Foods Ltd, t.a. Beloved,
Barnack House,
Southgate Way,
Orton Southgate,
Peterborough,
PE2 6GP,
United Kingdom